How we help

Universities

We like to get to know you, to meet and discuss your requirements and understand how we are best able to work with you to evolve a training strategy that will produce the results you need.

Our wide range of courses cover many subject areas some examples of which are;

To better explain how we work, here is how we have created our popular Customer Service training for Universities:

Higher student fees means an increased student (and parent) expectation of good customer service.

Red Door Coaching and Training have a strong track record in assisting organisations to improve their customer service. Our approach to this is from a retail background where customer focus is paramount. Our significant experience of working for Marks and Spencer for 25 Years has enabled us to create tailored products that enable Universities to make needed improvements in an increasingly competitive environment. We provide an invaluable insight of how to truly look after your customer.

We support University staff to understand and deliver excellent service by making the customer the key. Our workshops clarify people’s understanding of excellent service throughout the University:

  • What it is and why it’s important to the University
  • How to provide it and how everyone can play their part in delivering this
  • Everyone gets the opportunity to reflect on their own service and what ‘good’ looks like
  • Participants are encouraged to come into work with a positive attitude and continue to make the right choices throughout their day

University training testimonials

"I was at the session that you ran at the University of Bristol yesterday on leadership styles and coaching and I just wanted to say that your advice around coaching has already been really helpful! I had a one-to-one with one of my staff this morning and due to the...

Sam
University of Bristol

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I found the course very useful. It was short and to the point and the trainer offered a good balance between practical exercises and pro-tips. For those with less-extensive experience, it offered a safe learning environment to practice overcoming common note-taking challenges and improve our skills.

***

As someone who has never...

Note Taking Workshop Delegates

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Tracy and Linda continue to deliver team coaching days for us, on brief, in an engaging and energising way. Recent feedback from the team was extremely positive following a day exploring how using everybody's individual strengths can build a stronger team and we are already planning our next one with...

Nicola Watts
Director, Services Unit, University of Bristol

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